Our Loyalty Rewards Program is our way of saying thank you for being a valued customer. Earn points with every purchase and enjoy exclusive rewards, discounts, and perks as you advance through our tiered system.

1. Earning Points

1.1 Purchase-Based Points:

• Spend between R50 – R999: Earn 10 points for every R100 spent.
• Spend between R1000 – R4999: Earn 50 points for every R500 spent.
• Spend R5000 and above: Earn 100 points for every R1000 spent.
• Points are automatically added to your account after each eligible purchase.

1.2 Referral Points:

• Earn 500 points for every successful referral when your referred friend makes their first purchase.

1.3 Social Media Engagement:

• Follow us on Instagram: Earn 10 points.
• Like our posts: Earn 5 points per like.
• Share our posts: Earn 20 points per share.

1.4 Special Promotions:

• Earn bonus points during special promotions or events. Keep an eye out for announcements!

2. Redeeming Points

Points Redemption:

• Redeem 100 points for a R10 discount on your next purchase.
• Apply your points during checkout. Use all or part of your available points.

Rewards Catalog:

• 500 points = R50 discount
• 1000 points = R100 discount
• 2000 points = R250 discount or a special product from our Rewards Catalog
• 5000 points = R1000 discount or a luxury gift from our Rewards Catalog

3. Loyalty Tiers

• Our program features three tiers, each offering increasing benefits:

1. Bronze Tier:

Monthly Spend: Up to R1000
Benefits:

• Earn 10 points per R100 spent
• Access to standard promotions and discounts

2. Silver Tier:

Monthly Spend: R1000 – R5000
Benefits:

• Earn 70 points per R500 spent
• Early access to sales and promotions
• Special birthday discount

3. Gold Tier:

Monthly Spend: Over R5000
Benefits:

• Earn 200 points per R1000 spent
• Free shipping on all orders
• Exclusive invites to VIP events and special gifts 

4. Transferable Points Share the Love: 

• Points are transferable! Share your points with friends or family by transferring them to their Fort Femeni account. Transfers can be managed directly from your account dashboard.

5. No Refunds Refund Policy:

• Fort Femeni does not offer refunds. All sales are final.
• Ensure your purchases are final before using your loyalty points.

6. Expiration of Points Validity:

• Points are valid for 6 months from the date of issue.
• Unused points will expire after this period.

7. Getting Started Join Today:

• Create an account on our website to start earning points. Track your balance and rewards in your account dashboard.

8. Customer Support Need Help?

For questions or assistance, contact our Customer Support team at sales@fortfemeni.com.