Delivery Coverage

We are delighted to extend our exquisite delivery service beyond South Africa. We now offer exclusive worldwide shipping to our discerning clientele in the USA, ensuring that elegance knows no borders.

Delivery Days & Times

• Business Days: Our deliveries are made with the utmost care, from Monday through Friday.
• Hours: Expect your delivery between 8:00 AM and 5:00 PM CAT in South Africa, or during local business hours for the USA.
• Exclusions: Kindly note, we do not deliver on weekends or public holidays, as we maintain the highest standards for each delivery.

Delivery Requirements

• Signature Required: To ensure your precious order arrives safely, a signature—either physical or electronic—will be required upon delivery.
• Personalized Experience: We kindly ask that someone be available at the delivery address to graciously receive your Fort Femeni parcel.

Special Delivery Instructions

If you wish to provide bespoke instructions, you may do so in the comments section at checkout. We strive to make your delivery experience as seamless as possible.

South Africa:

• Standard Delivery: Your order will arrive within 2-3 business weeks, meticulously prepared and shipped. Please allow for extended times on pre-ordered items.
• Complimentary Shipping: For orders exceeding R3999, enjoy free shipping on us, as a token of our appreciation.
• Standard Shipping Fee: A flat rate of R150 will apply to orders under R3999.

   

USA:

• Flat-Rate Delivery: Indulge in Fort Femeni fashion from afar with a flat shipping fee of R800 to the USA.
• Delivery Timeframe: Expect your order within 2-4 business weeks, pending customs clearance and logistical details.
  
  

Delivery Tracking

• Confirmation: Once your order is lovingly dispatched, a confirmation email with your tracking number will be sent to you.
• Track with Ease: You may effortlessly track your order's journey to you via our trusted courier partner's website or app.

• Changes: We understand that sometimes, preferences change. Should you wish to modify your order, please contact our customer service team at your earliest convenience. While we strive to accommodate your requests, changes are not guaranteed and may affect your delivery timeframe.
  
  

Returns & Exchanges

• Our Policy: We invite you to review our refined exchange and returns policy or contact our customer service for more details. From eligible items to timelines, our team is here to guide you every step of the way.

• Contact Us: For any inquiries regarding your order or delivery, our dedicated customer service team is at your disposal. Simply email us at sales@fortfemeni.com.
  
  

Additional Information

• Promotional Periods: During peak seasons or promotional periods, order processing may take longer due to high demand. We will keep you informed of any potential delays at checkout or on our website.
• Order History: Create or log in to your Fort Femeni account to view your order history and track the status of your purchases.